Introduction to C.A.R.E. EAP Services

Over 5000 organizations in the United States have established Employee Assistance Programs (EAPs) to help the 15 to 20 percent of their employees who experience one or more of the following problems each year:

• Alcohol and drug use
• Family and marital conflicts
• Legal issues
• Mental health/psychiatric disorders (depression, anxiety, etc.)
• Bereavement
• Job related stress

Human Resources research has established that employees experiencing mental health or substance abuse-related problems incur deficiencies in attendance, workplace accidents, conduct, and work quality and quantity. Deficiencies in these areas adversely affect an organization's capacity to achieve targeted levels of profitability, customer service, community responsiveness, and employee morale. EAPs are structured to provide an accessible, comprehensive, and cost-effective approach to the management of mental health and substance abuse-related employee problems. Distressed and impaired employees either seek or are referred to the EAP. Interventions range from education to the provision of brief treatment with referral and case management of employees. The EAP serves to enhance existing mental health benefits by rapidly resolving manageable problems and efficiently interacting with the managed care plan to facilitate more intensive treatment when clinically required. EAPs reduce healthcare and disability claims, increase productivity and improve attendance through the provision of the following core services:

• Employee wellness and behavioral health awareness education
• Information and referral services (mental health, childcare, elder care, etc.)
• Crisis intervention, assessment and brief treatment
• Case management and benefits advocacy
• Supervisory consultation
• Managementtraining (conflict resolution, problem identification, etc.)

CARE EAP provides employees with a direct connection to information and expert professional support needed to address the full range of behavioral health and human service issues they may face including:

• Alcohol and drug abuse and dependence
• Emotional and behavioral health problems
• Family conflicts
• Other social and work related stressors.

The program is tailored to the particular needs of the corporation and its employees, and provides access to a specialized group of licensed health and human service professionals. Access to the program staffed by masters degreed professionals is available 24 hours per day, 7 days per week and 365 days per year through a toll free number (with bi-lingual capability). Contracts are individualized according to a company’s needs and may include the following:

• Assessment and evaluation
• Brief treatment
• Consultation and training for supervisors and managers
• Information and referral
• Case management and follow-up services
• Educational and wellness workshops, seminars and presentations to employees and management
• Critical Incident Stress Management
• Mediation and Negotiation between supervisor and employee
• Liaison between employee and behavioral health insurance benefit; providing advocacy and case management services